The Employee Experience You Imagine
A common misconception about many service-oriented jobs is that they are amazing. Hotel and cruise ship staff are probably at the forefront of the misconception. It’s hard to imagine that the job is anything but blissful because of the cheerful disposition that the employees display. Remember though that they must appear both overjoyed and invested in what they do as they need to create an amazing experience for their guests. So, the picture below illustrates more of a job requirement.
Happy Employees
Real Employee Life
The thing about joy as a job requirement is that it is likely fabricated. This is not to imply that the employees are never happy. However, the way they behave and express themselves may lead you to believe that the job itself is desirable. A lot of the issue lies within the conditions under which they work. Even the small guest rooms are a huge step up from the elevator-sized, bunk bed ridden rooms that the workers have as accommodation space.
Crew Cabin
